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Delivery Information

 

- For bulk order, most of the shipment, we use DHL Express (Hong Kong) to send it out. 

  We also welcome client to ask your courier to goto our warehouse to pickup at your cost.

- For Drop Shipping, we use Hong Kong Post Office Airmail / Registered Airmail, we do have DHL Express choice for members.

- All delivery charges for expedited and international shipping are calculated inside the shopping cart screen and will depend on the total weigh

  of items you place into the shopping cart.

 

Tracking Numbers for Shipments

 
- All orders including International shipments will receive a tracking number.


- DHL (www.dhl.com.hk) will be trackable as soon as the package leaves our location that evening.

- Hong Kong Post Office (www.hongkongpost.com) Registered tracking number only trackable after 2-3 working days, and not all country's post office

  provide tracking services for Registered International Mail.

- Note:

+ All carrier deliveries are estimates only, without any shipping discrepancies, problems or delays.

+ Saturday, Sunday, and holidays are not considered business days. For holidays add one business day to all delivery methods.

 

International Shipping

 
- International shipments may require customs paperwork and these shipments will take approximately 1-2 weeks from the shippin date to be delivered

     depending on customs clearance into your country.

- You will receive a tracking number once the order is shipped. This can be tracked for your convenience on the www.dhl.com website.

- Member may want to check with local customs regulations to be aware of the laws within their country

- All item that we sell on our site are legal in the Hong Kong, however if certain countries restrict these items for use or sale we cannot be held liable if

   these items are seized or confiscated by customs.

- We also are not held liable for any tariffs, import duties or international taxes that may be imposed outside the Hong Kong

- On all international shipments once the shipment arrives into the destination country and customs received the package, the customs agents make all

   the final delivery arrangements.

- We mark all customs forms with the description of "Massager / Toy / Vibrator" for contents inside the package

- Note:

   High Risk Countries: some countries that we have found to be risky as far as importing to with customs seizures and problems are Thailand, United Arab

   Emirates, Saudi Arabia, Malaysia, Kuwait, and South Korea. We take every effort to accommodate our customers but we cannot control deliveries to these

           "hot spots".

If you have any question, please email us at contact@sextoy-wholesale.com