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Terms & Conditions

 

Please read the following terms and conditions of Sextoy-Wholesale.com Online Service Agreement carefully. By accessing the information on Sextoy-Wholesale site, you confirm that you understand, accept and agree to be bound by the terms and conditions of this Agreement. If you do not wish to accept these terms and conditions, you may not access Sextoy-Wholesale site. All references to Sextoy-Wholesale in this agreement shall include the www.Sextoy-Wholesale.com web site, Sinway Group (HK) Ltd and its directors, officers, employees, consultants, shareholders, agents and attorneys as applicable. Access to Sextoy Wholesale is restricted to the individuals 18 years of age and older.


Minimium Order and Requirement

Minimium order is US$300 for products (excluding shipping charge), shipping charge will based on selected total product weight and deliver country.  

All the charges will shows on the Confirm order page.

 If order is below US$300, we treat it as sample order.  All sample order will charge extra 60% excluding shipping charge.  

Product Return Policies

- Items can be returned or exchanged within 60 days of your order shipment.
- Damaged and defective products can be returned or exchanged, free of charge.
- Shipping charges for returns or exchanges of unwanted items cannot be refunded.
- Opened electronic media products (DVDs, CDs, video or audio tapes), liquid products (oils, lubes, toy cleaners, bath and body products) and batteries cannot be returned.
- In the event that liquid products were damaged or leaked during shipment, we will replace these items at no additional cost to you. If this occurs, please contact our Customer Service immediately; replacements for liquid items are available within a few days of expected delivery date and cannot be processed via our Return/Exchange Wizard.
- For all orders, please allow up to 3 weeks to receive your replacement item(s) or refund.

Inventory information

We do not keep all merchandise in inventory, in our warehouses.
We cannot guarantee that a product listed as "In Stock" will actually ship right away, as inventory can change significantly from day to day.
In rare cases, a product may be in stock when you place your order, and sold out by the time your order is processed.
Most cases, we can order from factories/supplier or produce them in short time, we will inform you the lead time after confirming the order with you.
Please note: Any items not in stock when you place your order will be shipped immediately when received from the manufacturer at no additional cost.

Customs and Import Duties Information

You may be subject to import duties and taxes, which are levied once the package reaches your country.
Additional charges for customs clearance must be borne by you; We have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for further information.
Additionally, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products.
It is your responsibility to know the laws of your country and community as they apply to adult products.
We will not be held responsible nor will we issue credit for items seized by the customs service of any country.

Customer Care

Sextoy-Wholesale.com will make every effort to respond to your customer queries, feedback and order information as quickly as possible.
However, due to fluctuating order volume, there may be delays in our response time to your request.
Please submit any requests by using the email forms located on our 'Contact Us' page, and throughout the site.
If you prefer, you can also fax us at (852) 2959 3028 or send us mail at:
Sinway Group (HK) Ltd
1/F, Annex Bldg of Wharney Guang Dong Hotel
57-73 Lockhart Road, Wan Chai
Hong Kong

PROMOTIONS TERMS AND CONDITIONS

General Information

Promotions are: Sales, Deals, Kits, Coupons and Discount Codes.
We may introduce other price-reducing incentives intermittently, which will also fall under these terms and conditions.

Only one promotion can be applied to each product purchased from the website.
Please select the most effective option for your purchases.

Expiration date: All promotions have an expiration date and time. You must place your order before the expiration date / time. We do not guarantee promotions after the expiration date.

PRIVACY POLICY

Information Collection and Use

Sextoy-Wholesale.com is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Sextoy-Wholesale.com collects information from our users at several different points on our website.

Registration

If a user chooses to register with our site, a user is required to give the following: a unique password, a unique user name and an optional email. This information is used to contact the user about the services on our site for which they have expressed interest.

Order

We request information from the user on our order form. Here, a user must provide contact information (like name and shipping address) and financial information (like credit card number and expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user.

Cookies

A cookie is a piece of data stored on the user's hard drive containing information about the user. Once the user closes their browser, the cookie simply terminates. We do not use cookies on Sextoy-Wholesale.com, however we can use them occasionally to collect demographic and technical information which is in no way linked to personal identifiable information.

Log Files

We use Log Files to identify IP addresses, browser type, domain name, date and time users have accessed Sextoy-Wholesale.com. The data is used to analyze trends, administer the site, track users' movements, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Sharing

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Legal Disclaimer

We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process served on our website.

Links

This website may contain links to other sites. Please be aware that Sextoy-Wholesale.com is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

Contact Us

We use email links located on the ’contact us’ page to allow you to contact us directly with any questions or comments you may have. We read every message sent in. We directly respond to messages related to customer orders.

Newsletter

If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address.

Security

This website takes every precaution to protect our users' information. When users submit sensitive information through the website, their information is protected both online and offline. Our staff will not disclose any customer information, names or purchasing information to anyone outside of Sextoy-Wholesale.com, unless required to do so by law. When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry -- SSL. While on a secure page, such as our order form, the lock icon on the bottom of web browsers such as Mozilla Firefox and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, which is its designation when you are just "surfing." While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information offline. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desks. When they return, they must re-enter their password to regain access to your information. Furthermore, all of our employees are kept up-to-date on our security and privacy practices. Every quarter, Sextoy-Wholesale.com conducts in-house trainings on our customer care policies so that our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure that our customers' information is protected. Finally, the servers on which we store personally identifiable information are kept in a secure environment behind a locked cage. If you have any questions about the security at our website, you can submit a Support Ticket.

Special Offers

We send all new members a welcoming email to verify password and username. Established members will occasionally receive emails with information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users, we present the option to not receive these types of communications. If this is the case, please review the choices and opt out information below.

Site and Service Updates

We also send the user site and service announcement updates. Members are not able to unsubscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and with regard to issues relating to her or his account by email or phone.

Correction/Updating Personal Information

If a user's personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user's personal data provided to us. This can usually be done at the member information page or by emailing our Customer Support.

Choice/Opt-Out

Sextoy-Wholesale.com provides its users with the option of opting out of all mailings. Therefore, when there is a choice of using information for purposes other than what the information was originally collected for, Sextoy-Wholesale.com will present the user with an opt out box. Users who no longer wish to receive our newsletter or promotional materials from our partners may opt out of receiving these communications by replying to unsubscribe in the subject line in the email. Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.

Notification of Changes

If we change our privacy policy, we will post those changes on our ’Privacy Policy’ page which can be accessed throughout the site, so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

LEGAL TERMS

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, and software, is the property of Sextoy-Wholesale.com or its content suppliers and protected by H.K. and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of Sextoy-Wholesale.com and protected by H.K. and international copyright laws. All software used on this site is the property of Sextoy-Wholesale.com or its software suppliers and protected by H.K. and international copyright laws. The reproduction, modification, distribution, transmission, republication, display, or performance of the content on this site is strictly prohibited.

Use of site

You may use or download material displayed on this website for noncommercial, personal use only unless you have any permission. You must retain all copyright and other proprietary notices displayed on the materials contained in the website. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose without express written permission by Sextoy-Wholesale.com. You may not use any "page-scrape," "grabber," "spider," "robot," "deep-link" or any other program, automatic device, algorithm or methodology which accomplishes the same things, in order to access, acquire, copy, or monitor any portion of this website. Any use of the website which results in the depletion of website infrastructural resources is prohibited. When you use the website for an authorized purpose, you should include all proprietary notices without changing or hiding them. Sextoy-Wholesale.com and its affiliates reserve the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including and without limitation, if Sextoy-Wholesale.com believes that customer conduct violates applicable law or is harmful to the interests of Sextoy-Wholesale.com and its affiliates. Please check these Terms from time to time, as Sextoy-Wholesale.com may change the Terms without notice and such changes are effective as of the time of posting.

18 years and older

This website is intended solely for viewing by an adult audience. By continuing to view any material contained within this website, you are stating and acknowledging that: You are an adult over the age of 18. You will not allow anyone under the legal age of 18 to have any access to materials contained within. You are voluntarily continuing to view this site and will be exposed to material of an adult nature. If you are not comfortable with this, please close this page.

Reviews, comments, stories

Sextoy-Wholesale.com enables its users to post reviews, comments, stories and other content to the site. By posting reviews, comments, stories or other content to the site, you grant Sextoy-Wholesale.com and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivatives works from, distribute and display such reviews, comments, stories or other content throughout the world using any media. By submitting your name with any review, comment, story or other content to Sextoy-Wholesale.com, you expressly state that you grant Sextoy-Wholesale.com and its affiliates and sub-licensees the right to use the name that you have submitted. You further state and warrant that your posting of reviews, comments, stories and other content to Sextoy-Wholesale.com site as well as any future usage, reproduction, modification, adaptation, publishing, translation, creation derivatives works from, distributing and displaying will not infringe upon or violate the rights of any third parties. You further state and warrant that the holder of any rights, including, but not limited to, moral rights to such content, has completely and effectively waived all such rights and validly and irrevocably granted you the authority to grant the license as described above. You also permit any subscriber to access, display, view, store and reproduce such content for personal use. Subject to the foregoing, the owner of such content placed on Sextoy-Wholesale.com site retains any and all rights that may exist in such content.

Copyright complaints

Sextoy-Wholesale.com and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us by email or write to us.

Risk of loss

All items purchased at Sextoy-Wholesale.com are being shipped in accordance with a carrier's shipping contract. This means that the risk of loss and the title to such items is going to be passed to a purchaser upon our delivery to a carrier.

Disclaimer

This site is provided by Sextoy-Wholesale.com on an "as is" basis. Sextoy-Wholesale.com makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site. To the full extent permissible by applicable law, Sextoy-Wholesale.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Sextoy-Wholesale.com will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. You may view or use Sextoy-Wholesale.com subject to the terms and conditions of this Agreement. You may download or print a copy of any information provided by Sextoy-Wholesale.com for your personal use only. Any other use in framing, downloading, or printing a copy of any information provided by Sextoy-Wholesale.com is expressly prohibited unless prior written consent is specifically provided by the holder of the copyright of the information and by Sextoy-Wholesale.com. Sextoy-Wholesale.com does not guarantee or warrant that Sextoy-Wholesale.com is free of viruses or other code containing destructive properties. You are responsible for implementing reasonable measures to prevent the loss of code or data belonging to you. Sextoy-Wholesale.com does not assume any responsibility for your use of Sexoty-Wholesale.com. The information contained in Sextoy-Wholesale.com may change rapidly. The information contained in Sextoy-Wholesale.com may be out of date, and may contain incorrect or incomplete information, or typographical errors. Sextoy-Wholesale.com does not make any expressed or implied warranties, representations, or endorsements, including any warranties of title or noninfringement of third parties' rights, or implied warranties, of warranties of merchantability and fitness for a particular purpose with regard to any information or merchandise provided by or through Sextoy-Wholesale.com, except as otherwise specified by Sextoy-Wholesale.com. Sextoy-Wholesale.com does not warrant the accuracy, timeliness or usefulness of any information or merchandise provided by or through Sextoy-Wholesale.com. Sexoty-Wholesale.com is not liable to anyone for any act or omission taken in reliance upon any information provided by Sextoy-Wholesale.com. You agree to fully defend and indemnify Sextoy-Wholesale.com from any legal action arising out of your illegal uses of Sextoy-Wholesale.com and/or its products or services. Sextoy-Wholesale.com may contain links to websites operated by other parties. Other websites may provide a hypertext link to Sextoy-Wholesale.com. Sextoy-Wholesale.com is not responsible for the content or performance of those websites. Sextoy-Wholesale.com does not operate or control those websites, and does not endorse or warrant any information, products or services provided through those websites.

Registration and Password

You are responsible for maintaining the confidentiality of your information and password. You shall be responsible for all uses of your registration, whether or not authorized by you. You agree to immediately notify Sextoy-Wholesale.com of any unauthorized use of your registration or password.